Privacy Policy

Effective Date: September 2, 2026

Swamp Rabbit Moving & Storage (“Swamp Rabbit Moving,” “Swamp Rabbit,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.swamprabbitmoving.com/, request an estimate, contact us, schedule moving or storage services, communicate with us, or otherwise interact with Swamp Rabbit Moving.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Contact Information

• First and last name
• Mailing address
• Moving origin and destination
• Email address
• Telephone or mobile phone number
• Company or organization name
• Other contact information you provide

Moving and Service Information

When you request an estimate or schedule services, we may collect information such as:

• Estimated move date
• Origin and destination addresses
• Type of property
• Number and type of items being moved
• Packing requirements
• Storage requirements
• Specialty-item information
• Access information
• Building or property restrictions
• Service preferences
• Other information necessary to plan and perform your move

Communications

We may retain information you provide when communicating with us by:

• Website forms
• Telephone
• SMS/text messages
• Email
• Online chat
• Social media
• Other customer service channels

Payment Information

If you make a payment through us or a third-party payment provider, payment information may be collected and processed by the applicable payment processor.

We may receive limited information about the transaction, such as payment status, transaction amount, or payment method, but we do not necessarily store complete payment-card information ourselves.

Website and Technical Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Approximate geographic information
• Website interactions
• Other technical or usage information

2. Information You Voluntarily Provide

We collect information that you voluntarily submit to us.

For example, when you complete an online estimate form, contact form, financing inquiry, employment form, or other website form, you may provide your name, phone number, email address, moving information, and other details necessary for us to respond.

Our website currently provides online estimate and contact forms that request information such as name, phone number, email address, and estimated move date.

Please do not submit sensitive personal information through a website form unless it is specifically requested and necessary.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries;
• Provide estimates and quotes;
• Schedule and coordinate moving services;
• Provide moving, packing, storage, delivery, and related services;
• Communicate with customers;
• Confirm appointments;
• Send service reminders;
• Provide moving-day updates;
• Process payments;
• Provide customer support;
• Respond to questions and requests;
• Manage accounts and customer relationships;
• Improve our website and services;
• Analyze website usage and performance;
• Send reviews or feedback requests;
• Send marketing communications where permitted;
• Send SMS communications where you have provided the appropriate consent;
• Prevent fraud, abuse, and unauthorized activity;
• Maintain business records;
• Comply with legal and regulatory obligations; and
• Protect the rights, property, safety, and security of Swamp Rabbit Moving, our customers, employees, and others.

4. SMS and Text Messaging Privacy

If you provide your mobile telephone number and opt in to receive SMS communications from Swamp Rabbit Moving, we may use your phone number to send text messages related to your inquiry, estimate, appointment, move, customer service request, account, or other services.

If you separately opt in to receive marketing text messages, we may also send promotional and marketing messages.

SMS Consent

By checking an SMS consent box, submitting a form containing SMS consent language, texting us, or otherwise affirmatively opting into an applicable messaging program, you consent to receive text messages from Swamp Rabbit Moving at the mobile number you provided.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary.

Message and data rates may apply.

Types of SMS Messages

Depending on your consent and relationship with Swamp Rabbit Moving, SMS messages may include:

• Estimate follow-ups;
• Appointment confirmations;
• Appointment reminders;
• Scheduling information;
• Moving-day updates;
• Customer service communications;
• Requests for additional information;
• Service notifications;
• Payment or account notifications;
• Feedback requests; and
• Marketing and promotional messages.

Opting Out

You may opt out of marketing SMS messages at any time by replying:

STOP

You may receive a final confirmation message after opting out.

You may also opt out by contacting Swamp Rabbit Moving directly and requesting removal from the applicable SMS marketing program.

Opting out of marketing messages will not necessarily prevent us from sending necessary transactional or service-related communications when permitted by law and reasonably necessary to provide services you have requested.

Getting Help

For help with SMS communications, reply:

HELP

You may also contact us using the contact information provided below.

Carrier Charges

Your wireless carrier may charge standard message and data rates for SMS communications.

Swamp Rabbit Moving does not control mobile carrier rates, coverage, service availability, or charges.

Mobile Number Changes

If you change or deactivate your mobile telephone number, you agree to update your information with Swamp Rabbit Moving when necessary.

You should not provide a telephone number that belongs to another individual unless you are authorized to provide that number and consent to communications on that person's behalf.

SMS Providers

We may use third-party technology and messaging providers to facilitate SMS communications.

These providers may process information necessary to deliver messages, maintain messaging records, manage opt-ins and opt-outs, and comply with applicable telecommunications requirements.

We require service providers handling customer information to use that information only for appropriate business purposes and in accordance with applicable contractual and legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies.

These technologies may help us:

• Keep the website functioning;
• Remember preferences;
• Understand how visitors use the website;
• Measure website traffic;
• Improve website performance;
• Understand marketing effectiveness;
• Personalize content or advertising; and
• Detect security or fraudulent activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Analytics and Advertising

We may use third-party analytics, advertising, and marketing services to understand website activity, measure advertising performance, and reach potential customers.

These services may collect information about your device, browsing activity, interactions with advertisements, and use of our website.

Third-party providers may use cookies, pixels, advertising identifiers, or similar technologies.

The information collected by these providers is subject to their own privacy policies and practices.

7. How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business and provide services.

These parties may include:

• Employees and contractors;
• Moving and logistics service providers;
• Storage and warehouse providers;
• Payment processors;
• Scheduling and customer relationship management platforms;
• Website hosting providers;
• SMS and telecommunications providers;
• Email service providers;
• Analytics providers;
• Advertising and marketing providers;
• Technology providers;
• Professional advisors;
• Insurance providers;
• Government agencies and regulatory authorities; and
• Other parties when required or permitted by law.

We do not sell your personal information for money in exchange for the information itself.

8. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to legal process;
• Respond to a government request;
• Enforce our agreements;
• Protect our rights or property;
• Protect the safety of our customers, employees, or others;
• Investigate fraud or security concerns; or
• Prevent or address illegal activity.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet may involve security risks outside our control.

11. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request information regarding how personal information is used or disclosed;
• Opt out of certain marketing communications;
• Opt out of marketing SMS messages;
• Update contact information; or
• Exercise other rights provided by applicable law.

To exercise a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

14. Marketing Communications

You may receive email, telephone, SMS, or other marketing communications if you have requested information, opted into marketing communications, have an existing business relationship with us where permitted by law, or otherwise provided consent.

You may unsubscribe from marketing emails using the unsubscribe mechanism contained in the applicable email.

For marketing text messages, reply STOP to the applicable SMS message.

You may continue to receive necessary transactional or service-related communications after opting out of marketing communications.

15. Do Not Track

Some web browsers may provide a “Do Not Track” setting.

Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

16. South Carolina Privacy

Swamp Rabbit Moving is based in South Carolina and serves customers throughout South Carolina and beyond.

We handle personal information in accordance with applicable federal and state privacy requirements.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be limited or waived.

17. Interstate Moving and Regulatory Information

Some Swamp Rabbit Moving services may involve interstate transportation and may be subject to federal transportation laws and regulations.

Information collected in connection with interstate moving services may be maintained as necessary to comply with applicable transportation, insurance, claims, accounting, tax, and regulatory requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of the website after changes are posted constitutes acknowledgment of the updated Privacy Policy to the extent permitted by law.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, contact us:

Swamp Rabbit Moving & Storage
1102 Old Stage Road
Simpsonville, SC 29681

Phone: (864) 643-2213
Email: sales@swamprabbitmoving.com

Website: https://www.swamprabbitmoving.com/

Last Updated: September 2, 2026